Highly Trained Restoration Specialists

There is a direct connection between training, accomplishing quality work and customer satisfaction. 

It seems that in every industry there are varieties of options. You can enlist poor skill and get poor results. You can enlist good skill and then get good results. "Hackers" exist — and by hacker we mean those who act out of ignorance rather than precision. In our industry a hacker has watched a video and seemingly knows enough about restoration work to be dangerous. Be wary of "the hacker." 

Our team members are not "hackers," they're skilled restoration professionals with the right experience, extensive mentoring and strategic training. When we arrive at a new job we understand that the credibility of our name is on the line. In these moments,  training and skill makes the difference.

To mitigate and restore properties in Kingwood and Humble you need talented and trained professionals. Our technicians receive training from the SERVPRO corporate offices where they have a technical training academy. During a technicians time in training they’ll work on their IICRC industry certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration and Commercial Drying.

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IICRC Training and Certification

IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation

e-Learnings

All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Kingwood offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)